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Customer Service

Please make a selection from the list below or click on Help & Support in the Top Navigation menu for assistance.


Shipping & Delivery
LN Engineering offers worldwide UPS shipping. Most products ship within 1-2 business days. Rush or expedited shipping is not offered nor are guaranteed delivery dates. We are not responsible for shipping delays or lost parcels. Tracking information when available will be sent out to you within 1-2 business days. Items offered with free shipping may be shipping via an alternative carrier at our discretion. Any damage must be reported to the shipper and LN within 24 hours of receipt.
Privacy & Security
LN Engineering values your privacy and security. The LN online store does not collect or store your payment information as all transactions are processed securely by PayPal for your protection. LN Engineering does not sell or share your personal information. For complete details, visit Privacy & Security.
Returns & Replacements
All Returns/Exchanges Require Written or Verbal Pre-Authorization and RMA Number. • Positively No Exchanges Without Your Invoice. • No Refunds On Opened Packages Or Used Parts. • Items Returned Must Be In Original Packaging. • No Refunds On Special Orders. • No Return On IMS Parts.• No Refunds After 30 Days. • 25% Handling Charge On All Returned Items. • No Returns On Electrical Parts. • Refund On Purchases Paid By Check Are Refunded After Check Clears
Ordering and Pricing
LN Engineering offers convenient online ordering 24/7. For assistance or to place an order over the phone, please contact LN Engineering by phone at 815-472-2939 during normal business hours M-F 8:30A-5:00P. Existing wholesale customers can also submit purchase orders via fax at 413-280-9041. LN Engineering is not responsible for pricing errors, back-orders, or delays on non-stocking items. Customers will be notified of delays within 1-2 business days. Non-stocking items that are drop shipped may be subject to manufacturers availability and supplier lead times.
Payments
LN Engineering offers secure payment online through PayPal. Payment by phone is offered only when placing your order by phone. We accept American Express, Mastercard, and Visa. Wire transfers are accepted for orders over $2500.00. Payment by check or terms on approved credit only.
Updating Account Information
Please contact LN Engineering by phone at 815-472-2939 or open a Support Ticket immediately by clicking on Help & Support in the Top Navigation menu to make any changes to an existing order that has been placed and not yet shipped or to update your account information.
Terms & Conditions
The Seller, hereby expressly disclaims all warranties either express or implied, including any implied warranty of merchantability or fitness for a particular purpose, and neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this part(s) and/or service. Buyer shall not be entitled to recover any consequential damages, damages to property, damages for loss of use, loss of time, loss of profits, or income, or any other incidental damages. In addition, expressly excluded is any liability for defects pertaining to safety or performance, by way of ‘‘strict liability’’, negligence or otherwise. In the event of non-payment, the Buyer agrees that the costs of collection including court cost, and reasonable attorney’s fees, shall be recoverable from the Buyer. The Buyer has read and with any transaction, agrees to all of the terms and conditions in connection with the Seller.